Rental Policies

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View Rental Agreement Terms & Conditions


Renter’s spouse or domestic partner who meet the same age and driver’s license requirements of the renter are authorized drivers at no additional charge.  Any additional authorized drivers must appear at time of rental and meet age and driver’s license requirements.  An additional charge of $15 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply.   A spouse or domestic partner is the only permitted additional driver on a rental secured with a debit card.


As a customer, you have a choice as to how you would like to pay for fuel.

Option 1 –  Prepay Fuel –This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. The price is based on an estimate of current fuel prices and the average tank size for the car received. No refunds will be issued for unused gas.

Option 2 –  We Refill. –This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices.

Option 3 –  You Refill. –This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Customers who reside in the United States, U.S. Territories, or Canada

Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer.  Digital licenses are not accepted.  The driver’s license must be valid for the entire rental period.

Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:

·         They also present an Active Military ID, and

·         They are in compliance with their military extension policy of the state which issued the license.  These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.

Customers traveling to the U.S. and Canada from other countries

It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws.  The following practices are used to ensure the customer is presenting a facially valid license at the time of rental. 

Customers traveling to the United States and Canada from another country must present the following:

·         Their home country driver’s license that is valid, unexpired and includes a photograph.

·         If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.  

·         If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. 

·         If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case the home country license must also be presented.

·         Customers may not rent a vehicle solely with the International Driver’s Permit.  The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.

·         In some US locations, customers not holding a US driver’s license may be asked to provide additional documentation.  Examples of this may include a valid passport 

Other requirements

·         Photocopies of Driver’s Licenses are not accepted

·         “Learner’s Permits” are not accepted.

·         Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.

·         Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license.  Additional Government-issued identification may be required.

Toll Charges

Actual toll charges* incurred during your rental period.

The TollPass Convenience Charge and actual toll charges* will be billed to your debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. Renters who don’t have a debit or credit card on file will receive a paper invoice for all toll-related charges at the address listed on their Rental Agreement.

How can I avoidTollPass™ charges?

·         Stop and pay cash for tolls (where available)

·         Avoid toll roads

·         Use your own transponder – contact your transponder issuer prior to driving on toll roads to confirm its coverage areas and for details on how to use your personal transponder in a rental vehicle